Sales Policy

Effective Date: December 5, 2024
Website: FrosttPro.net
Contact Information:

  • Address: Corporate Office, 1102 Algoma, Wisconsin (WI), 54201
  • Phone Number: (406) 721-6800
  • Email: info@frosttpro.net

Welcome to FrosttPro.net, your trusted source for premium cooling and lighting solutions. This Sales Policy outlines the terms and conditions that apply to all purchases made on our website. By placing an order with FrosttPro.net, you agree to the terms detailed below. We are committed to providing a seamless and satisfying shopping experience for all our customers.

1. Ordering Process

Our simple and efficient ordering process is designed to help you find and purchase the products you need with ease.

1.1. Browsing and Product Selection

Our website features a wide range of products, including advanced cooling systems, LED lighting solutions, and industrial refrigeration units. Each product is accompanied by detailed descriptions, specifications, and high-quality images to help you make informed purchasing decisions.

1.2. Adding to Cart and Checkout

When you find a product you wish to purchase, click the “Add to Cart” button. You can view and edit the items in your cart at any time before proceeding to checkout. At checkout, you will be prompted to:

  • Provide accurate shipping and billing details.
  • Select your preferred payment method.
  • Review and confirm your order details.

1.3. Confirmation of Order

Once your order is successfully placed, you will receive an email confirmation containing your order details, including the order number, product(s) purchased, and estimated delivery date. Please retain this email for your records.

2. Payment Terms

We offer a variety of payment methods to ensure flexibility and convenience for our customers.

2.1. Accepted Payment Methods

We accept secure payments through:

  • Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
  • PayPal: For fast and secure online payments.
  • Other Payment Platforms: As indicated on our checkout page.

2.2. Secure Transactions

All payment transactions are processed through encrypted gateways to protect your financial information. FrosttPro.net does not store your payment details on its servers.

2.3. Pricing

All prices are listed in USD and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice; however, the price at the time of purchase will be honored for that order.

2.4. Discounts and Promotions

We occasionally offer promotional discounts and special offers. These promotions must be applied at checkout and cannot be combined with other offers unless explicitly stated. All promotional terms will be outlined during the promotion period.

3. Shipping and Delivery

We are committed to ensuring your orders are delivered promptly and in excellent condition.

3.1. Shipping Areas

We currently ship to all locations within the United States. For international shipping inquiries, please contact us directly at info@frosttpro.net for availability and pricing.

3.2. Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. The total shipping cost will be displayed before you confirm your purchase.

3.3. Delivery Times

Orders are typically processed within 1-2 business days. Delivery times vary based on the shipping method selected:

  • Standard Shipping: 5–7 business days.
  • Expedited Shipping: 2–3 business days.

External factors, such as holidays, weather conditions, or carrier delays, may impact delivery times.

3.4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the status and estimated delivery date of your shipment.

4. Order Modifications and Cancellations

We understand that changes may be necessary after placing an order.

4.1. Modifying an Order

If you need to make changes to your order, such as updating your shipping address or adding/removing items, please contact us immediately at info@frosttpro.net or (406) 721-6800. Modifications are only possible before the order has been processed or shipped.

4.2. Order Cancellations

You may cancel your order within 24 hours of placement without incurring additional charges, provided the order has not yet been processed or shipped. If the order has already been shipped, cancellations will be treated as returns, and return shipping costs may apply.

5. Product Availability

5.1. Stock Levels

While we strive to keep our inventory updated, product availability is subject to change without prior notice.

5.2. Out-of-Stock Items

If a product you ordered is out of stock, we will notify you promptly and provide the following options:

  • Wait for the product to be restocked.
  • Choose a similar product of equal value.
  • Cancel the order and receive a full refund.

6. Returns, Refunds, and Exchanges

For details about returning or exchanging products, please refer to our Refund and Returns Policy.

7. Warranties

7.1. Manufacturer Warranties

Many of our products come with manufacturer warranties that ensure their quality and performance. Warranty details are included in the product descriptions or packaging.

7.2. Coverage and Limitations

Warranties do not cover damages caused by improper installation, misuse, or unauthorized modifications. If you experience issues with a product, please contact us for assistance with warranty claims.

8. Customer Support

Our dedicated customer support team is available to assist you with any questions or concerns regarding your purchase. You can reach us via:

  • Email: info@frosttpro.net
  • Phone Number: (406) 721-6800
  • Business Hours: Monday–Friday, 9:00 AM to 5:00 PM (CST).

9. Updates to This Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be posted on this page, and the revised policy will take effect on the specified date.