Refund and Returns Policy

Effective Date:December 5, 2024
Website: FrosttPro.net
Contact Information:

  • Address: Corporate Office, 1102 Algoma, Wisconsin (WI), 54201
  • Phone Number: (406) 721-6800
  • Email: info@frosttpro.net

At FrosttPro.net, customer satisfaction is at the heart of everything we do. We understand that there may be occasions when a product does not meet your expectations or arrives in a condition that requires a return, refund, or exchange. To address these situations fairly and transparently, we have outlined our Refund and Returns Policy below. Please read it carefully to ensure you understand your rights and the procedures for initiating a return or refund.

1. Eligibility for Returns

Not all products are eligible for return, and certain conditions must be met to process a return request.

1.1. General Conditions for Return

To be eligible for a return, the product must:

  • Be unused and in its original condition, including all packaging, manuals, and accessories.
  • Be returned within 30 days of receipt of the product. After this period, returns are only accepted if the product is defective and falls under warranty coverage.
  • Have no signs of installation, modification, or damage caused by the customer.

1.2. Non-Returnable Items

For safety, hygiene, or clearance reasons, the following items are non-returnable:

  • Custom or special-order products.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Products damaged due to improper installation or misuse by the customer.

If you are unsure whether your product qualifies for a return, please contact our support team at info@frosttpro.net or (406) 721-6800 for assistance.

2. How to Initiate a Return

We strive to make the return process as seamless as possible. If you need to return a product, follow these steps:

2.1. Contact Customer Support

The first step is to notify our customer service team of your intent to return a product. Please email info@frosttpro.net or call (406) 721-6800 and provide the following information:

  • Your order number.
  • A description of the issue or reason for the return.
  • Photos of the product, if applicable, to show any defects or damage.

2.2. Receive Return Authorization

Once our team reviews your request, we will issue a Return Merchandise Authorization (RMA) number if the return is approved. This RMA number is required to process your return. Returns without an RMA number may be delayed or refused.

2.3. Prepare the Product for Return

Safely package the product in its original packaging to prevent damage during transit. Ensure all components, including accessories and manuals, are included. Clearly write the RMA number on the outside of the package.

2.4. Ship the Item

Send the product to the address provided by our team using a reliable and trackable shipping method. Please note that customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.

3.1. Inspection and Approval

Returns are typically inspected within 3-5 business days of receipt. If the product meets the return conditions, your refund will be approved. If the product does not meet these conditions, we reserve the right to deny the refund or charge a restocking fee.

3.2. Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase. If this method is no longer valid, we will contact you to arrange an alternative refund method.

3.3. Processing Time

Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider. We will notify you via email once your refund has been processed.

4. Exchanges

If you receive a defective or incorrect product, we are happy to offer an exchange at no additional cost.

4.1. Requesting an Exchange

To request an exchange, contact our support team with the details of the issue. Follow the same return process outlined above to send back the defective or incorrect product.

4.2. Replacement Product

Once the return is approved, we will ship a replacement product promptly. If the original item is no longer available, we may offer you a similar product or issue a full refund.

5. Damaged or Defective Products

We take great care to ensure your products arrive in perfect condition. However, if your item is damaged during shipping or has a manufacturing defect, we will resolve the issue promptly.

5.1. Reporting Damage or Defects

Please notify us within 48 hours of receiving a damaged or defective product. Contact us at info@frosttpro.net or (406) 721-6800 and provide:

  • Photos of the damage or defect.
  • Photos of the packaging if the damage occurred during transit.

5.2. Resolution

Depending on the situation, we will arrange for a replacement, exchange, or full refund at no additional cost to you.

6. Responsibility for Return Shipping Costs

Unless the return is due to a defective product or a mistake on our part, customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.

7. Cancellations

We understand that you may need to cancel an order.

7.1. Cancellation Period

Orders can be canceled within 24 hours of placement without incurring additional charges, provided the order has not yet been processed or shipped.

7.2. Post-Processing Cancellations

If the order has already been shipped, cancellations will be treated as returns, and you may be responsible for return shipping costs.

8. Customer Support

Our team is here to assist you with any questions or concerns related to returns, refunds, or exchanges. You can reach us at:

We are committed to ensuring a smooth and satisfactory resolution for all your needs.

9. Policy Updates

We reserve the right to update this Refund and Returns Policy at any time to reflect changes in our practices or comply with applicable regulations. Any updates will be posted on this page, and the revised policy will take effect on the specified date.