Privacy Policy

Effective Date: December 5, 2024
Website: FrosttPro.net
Contact Information:

  • Address: Corporate Office, 1102 Algoma, Wisconsin (WI), 54201
  • Phone Number: (406) 721-6800
  • Email: info@frosttpro.net

At FrosttPro.net, your privacy is our priority. We are committed to protecting your personal information and ensuring that your experience with us is secure and transparent. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase our products, or interact with us. By using FrosttPro.net, you agree to the terms outlined in this policy.

We encourage you to read this Privacy Policy carefully to understand your rights and our practices regarding your personal information. If you have any questions or concerns, please contact us using the details provided above.

1. Information We Collect

We collect information to provide better services and improve your experience on our website. This includes both personal and non-personal data.

1.1. Personal Information

Personal information is data that identifies you as an individual. You may provide this information when interacting with our website or services, including:

  • Name: Required for identification and personalized communication.
  • Email Address: Used for order confirmation, updates, and marketing communications (with your consent).
  • Phone Number: Necessary for customer support and order-related inquiries.
  • Billing and Shipping Address: Essential for order processing and product delivery.
  • Payment Information: Includes credit or debit card details, which are securely processed by third-party payment providers.

1.2. Non-Personal Information

Non-personal information is collected automatically when you visit FrosttPro.net. This may include:

  • IP Address: Helps analyze geographic trends and ensure secure transactions.
  • Browser Type and Version: Used to optimize website performance for various platforms.
  • Device Information: Identifies the type of device used to access our website.
  • Website Activity: Tracks pages visited, time spent on each page, and actions taken on the site.

1.3. Cookies and Tracking Technologies

We use cookies, beacons, and similar tracking technologies to enhance your experience on our website. Cookies store small pieces of data on your device to remember your preferences, improve site functionality, and provide personalized content. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

The information we collect is used to deliver our products and services effectively while improving your overall experience.

2.1. Providing Products and Services

  • Process orders and facilitate secure payment transactions.
  • Deliver purchased products to your specified address.
  • Provide customer support and respond to inquiries.

2.2. Improving User Experience

  • Personalize website content and product recommendations based on your preferences.
  • Analyze user behavior to enhance website functionality and usability.
  • Test and implement new features or services to better meet customer needs.

2.3. Marketing and Communication

  • Send promotional emails about special offers, new products, and company updates (only with your consent).
  • Notify you of changes to policies, terms, or services.
  • Provide updates on orders, shipping status, and account-related information.

2.4. Ensuring Security and Compliance

  • Detect and prevent fraudulent activities or unauthorized access.
  • Comply with legal obligations and respond to valid legal requests.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

3.1. Service Providers

To operate our business effectively, we share information with trusted third-party service providers, such as:

  • Payment Processors: To securely handle payment transactions.
  • Shipping Carriers: To deliver your orders accurately and on time.
  • IT and Website Support Teams: For maintenance and security of our website.

3.2. Legal Compliance

We may disclose your information when required by law or to:

  • Respond to legal requests, such as subpoenas or court orders.
  • Prevent or address fraud, security issues, or violations of our policies.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if this occurs.

4. Your Rights and Choices

We respect your rights regarding your personal information and provide options to manage your data.

4.1. Access and Correction

You have the right to request access to the personal information we hold about you and correct inaccuracies in your data.

4.2. Data Portability

You can request a copy of your personal data in a portable format for your own use or transfer to another service provider.

4.3. Deletion of Data

You have the right to request the deletion of your personal information, subject to legal or operational requirements.

4.4. Opt-Out of Marketing Communications

You can opt out of receiving promotional emails by clicking the “unsubscribe” link in any email or contacting us directly.

4.5. Cookie Preferences

You can adjust your browser settings to limit or disable cookies. Note that some website features may not function properly without cookies.

5. Data Security

We implement advanced security measures to protect your information from unauthorized access, alteration, or disclosure. These measures include:

  • Encryption: Securely transmits data between your browser and our servers.
  • Access Controls: Limits access to personal information to authorized personnel only.
  • Regular Security Audits: Identifies and addresses vulnerabilities in our systems.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Once the retention period expires, we securely delete or anonymize your data.

7. Children’s Privacy

FrosttPro.net is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us to have it removed.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or industry standards. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: info@frosttpro.net
  • Phone Number: (406) 721-6800
  • Address: Corporate Office, 1102 Algoma, Wisconsin (WI), 54201

Thank you for trusting FrosttPro.net. Your privacy is important to us, and we are committed to safeguarding your information while delivering top-quality products and services.